Policies

Privacy

HomeBBQ.com Online Store is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to kevin@bevington.biz with "Unsubscribe Me" as the subject line. HomeBBQ.com Online Store does not sell, trade or rent your personal information to others.

Ordering

Placing an order on HomeBBQ.com could not be easier. Select the product you want and click "add to shopping cart". You can then choose to continue shopping or checkout your order then.HomeBBQ.com now uses 3 metods of Payment, Online Secure Credit Card processing (Mastercard, Visa, American Express, and Discover), PayPal, and Google Checkout. We hope you come back and purchase often! With the award winning products we offer, you simply can't stop with 1 order.HomeBBQ.com reserves the right to substitute an alternate shipping method, that is of equal or greater value, if it may result in a quicker delivery to you the customer, or if the actual amount of shipping is greater, than what is actually paid for due to technical problems with online shipping quotes.

Payments

HomeBBQ.com is owned by Bevington IT Services, Inc (me). Payments will be charged by Bevington IT Services, Inc. (me)

Shipping

We now offer Free Priority Shipping on Orders over $100 (excludes 4 Gallon Bulk Orders), and $10 Flat Rate Priority Shipping on Orders over $50 (excludes 4 Gallon Bulk Orders). With the ongoing costs of fuel rising, shipping has become very expensive. As a result, many shipping companies have started adding hefty fuel adjustment costs to shipments. USPS does not add a fuel adjustment charge, and we now use USPS shipping exclusively for all retail shipping. You will have the choice of selecting USPS Priority, or USPS Parcel Post. HOWEVER, I RECOMMEND SELECTING PARCEL POST WHEN YOU ORDER, because most of the time (90% of the time) I will ship it Priority anyway, even if it costs me a little out of my pocket. I want you to receive the product quickly. If you absolutely have to have it in 2 to 3 days, then select Priority, and I will know you are in a hurry.Shipping cost is based on 3 criteria distance, weight, and physical size of the shipment. All of our shipments originate from Central Florida, it will cost more the further you are from me.You can make your shipping cheaper (per item) by having more items shipped. For example, 1 2-lb item shipped from Orlando, Florida to Missouri via Parcel Post is $7.00. If you were to have 2, 2-lb items shipped to the same location, the shipping cost is $9.00, cutting the cost per item shipped by more than 40%. Please keep this in mind while ordering. USPS Shipping Rates are pulled real time from USPS, sometimes it's wrong. Usually when this occurs is if your in a rural, mountainous, or otherwise a contracted delivery area. This is usually over estimated by the Postal Service. When I see that your spending alot more to ship than I am, I throw extra product into the box. I do not mark up shipping, and do not try to make money on it. I want you to buy product not shipping!Here are a few more things regarding shipping. As in most ecommerce transactions, ours is "FOB shipping point", meaning once we have fullfilled the shipment, it becomes the buyers responsibility. However, we will help in anyway we can if items get delayed, or lost. Items are shipped within 1 to 2 business days from ordering. Shipping notifications are sent on all orders shipped. If you have not received this within 2 Business days of your order, and it is not in your Junk Email, please contact me using the contact form on this site. By default, shipments are not insured. Even though we will likely work something out with you, if your shipment is damaged by the carrier, it is not our responsibility. If you would like to purchase insurance on your shipment, please contact me after you place your order, and I will get you a cost for Insurance.

Defective and Returned Merchandise

Defective merchandise can be returned for replacement within 10 days of purchase (this does not include product damaged during shipping).